LED Linear USA, Inc. (LL USA) Terms and Conditions

Acceptance of purchaser’s order is expressly conditioned upon purchaser’s assent to the terms and conditions set forth herein.



Freight is allowed on orders over $10,000 on a single release (UPS Standard Ground Only). Should an order over $10,000 be partially released, only the first release will be freight allowed and the balance remaining to be shipped at a later date will include freight charges.

Orders that are oversized and must ship via freight forwarder. Oversize freight charges on quo-tations are estimates. LED Linear will charge or credit the balance after a final invoice from the freight company has been received. 


Payment Terms

All orders $2,000 and greater require a 50% deposit to be paid at time of order with the balance due 30 days after shipment. Orders will not be processed until deposit is received. Net 30-day terms are available upon credit check approval by LL USA. Payments are to be made in US funds, payable to LED Linear USA, Inc. via check, ACH/ EFT or wire transfer. Unpaid invoices may be subject to late fee charges and/or reported to collections.


Ordering procedure

All orders are required to be submitted in writing via email. Verbal orders cannot be accepted or processed to avoid error, misunderstanding, or duplication. Orders will only be processed if the order is complete in specifying all required fixture details such as product, lumen output, color temperature, length, accessories, etc. If purchase orders are based on LL USA quotes, it is the buyer’s responsibility to verify quote specifics and that the product quoted is suitable for the application prior to order. Furthermore, orders will be processed after purchaser’s credit is approved or deposit payment has been received.


Minimum Order Value

LL USA minimum order is $250. An administrative fee of $50 will be added to orders below $250.



All pricing is reflective of net prices in U.S. Dollars to the distributor and orders are shipped F.O.B. Niagara Falls, NY unless previous arrangements have been made. Quotes are valid for a period of 30 days, after which prices may change without notice. All quotes older than 30 days must be verified prior to placing an order.


Product Specifications

For manufacturing and/or improvement, LL USA reserves the right to change, at any time and without notice, the technical and/or design specifications of any product. Please always refer to www.ledlinearusa.com to review the latest technical product specification prior to placing an order.



Any and all state, or government taxes are the responsibility of the buyer. No sale will be made without a valid tax-exempt certificate on file at LL USA.


Order Confirmation and Shipping Dates

LL USA confirms all customer purchase orders with a confirmation including an ESTIMATED ship-ping date and should therefore not be considered a fixed or guaranteed date. Orders may not be cancelled for failure to meet estimated delivery date. If an order confirmation is not received within 5 business days, please assume the purchase order was not received by LL USA and plea-se contact your LL USA representative.



For storage of orders ready to ship beyond one month after notice of readiness for dispatch was given, a storage fee equal to 5% of the order value will be charged monthly until shipped.


Cancellation Policy

The majority of LL USA lighting fixtures are custom made to order. Custom made orders cannot be cancelled after an order confirmation with an estimated delivery date has been provided. Refer to Administrative Fees Summary for further information.



All claims for quality failures, damages or missing parts must be made within 5 business days of receipt of shipment.

As shipping is F.O.B Niagara Falls, NY, risk of shipping goes over to the buyer as soon as the ma-terial goes over to the shipper and leaves our facility. Lost items in shipping need to be reported to LL USA within 7 days after shipment.



No return of goods will be accepted without written consent, a Return Goods Authorization (RGA) number and shipping instructions from LL USA. This applies to returns of non-defective and defective merchandise. Returns for defective merchandise are regulated by the LL USA war-ranty policy. Non defective light fixtures manufactured to order cannot be returned. Standard items have a 30%. There is a 50% restocking fee for 24V power supplies if they are returned in new, sellable condition, in original packaging without any markings on them. Products that are returned damaged or in non-sellable condition will not be credited. Shipping costs of returned products are the responsibility of the returning party. Refer to Administrative Fees Summary for further information.



LL USA products are warranted for:

  • Three (3) years for IP67 encapsulated products used in exterior applications.
  • Seven (7) years for all interior products including IP67 fixtures used for interior ap-plications.
  • Five (5) years for drivers and controllers.

This warranty covers only properly installed LL USA product used under specified conditions with an annual usage of < 5,000 hours. For the duration of the warranty period, LL USA will, at its option, repair or replace without charge, defective products, provided they are returned to the factory and our inspection determines the unit to be defective under the terms of this warranty. Replacements require a replacement purchase order. Possible credit will be granted after factory inspection if product found defective and not damaged by the customer. Repair or replacement, as stated above, shall constitute the purchaser’s exclusive warranty, which does not extend to transportation, installation, labor, or any other charges; nor does it apply to any equipment of another manufacturer used in conjunction with LL USA. The warranty described herein is in lieu of any other warranty, expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. LL USA liability under this guarantee shall be limited to repair or replacement and the purchaser agrees that no other remedy (including, but not limited to, incidental or consequential damage for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be avai-lable to purchaser. 


Exceptions to Warranty

The warranty described above shall not apply in the following circumstances:

  • default in any unit after operation at more than the rated voltage on the cutsheet,
  • damages resulting from accident, alteration (cutting of connectors, etc.), or misuse-after shipment from LL USA,
  • damages resulting from the improper selection or installation of lighting products orthe use of lighting products differing from the intended usage shown within the LL USAproduct literature (bending radius, ambient temperature, TC point tempera-tures, etc.)

Information provided by LL USA in writing or other form with a view to the suitability, including application, processing and other use, as well as technical consultation by LL USA shall be effec-ted to the best of LL USA knowledge, but shall be regarded as non-binding and shall not release the Buyer from inspecting the product supplied by LL USA with a view to its suitability for the intended purposes. Application, processing, and any other use of the product are beyond the control of LL USA and are therefore the sole responsibility of the Buyer.


Governing Law

These Terms and Conditions and the terms of any sale or agreement between LL USA and Pur-chaser shall be governed by and construed in accordance with the laws of the State of New York and the Purchaser hereby agrees to submit to the personal jurisdiction of federal and state courts located in the State of New York.